Ncloud Chat
It is a chatting solution dedicated for business, featuring the flexibility to be used in any business.
Service features
Create your chat service with ease and speed.
Easier development
Use the Chat API and Chat SDKs to shorten the turnaround for development tests and service launch.
Design kit for chats
Refined designs for chats enhance your service's quality.
Easy management via dashboard
Manage your services more conveniently with the dashboard for chat services.
Related Services
Details
Customer experience enhancement with in-app chat
Easy API and SDK that encourages customers' participation dramatically shortens turnaround for release schedule and improves customer participation in services and apps in various areas including health, medicine, dating, and education.
All features for chatting are supported.
A chat service can be created quickly with a ready UI kit.
Engaging experience through Live stream Chat
Live chat is applied to real-time shopping, music, sport, and news services to add the sense of immersion for the streams.
Stable capacity of 200,000 concurrent users without delay in video
Easy and quick chat implementation to voices and videos
Easier and quicker CLOVA ChatBot (to be launched in the second half of this year)
A simple interface is supported for easy development of chatbots based on chats, by linking CLOVA ChatBot.
Customer issues are promptly solvedthrough the inquiry-response system using a chatbot.
Customer's real-time inquiries are handled automatically.
Intuitive dashboard and various development support
Dashboard, API, and SDK for easier development and operation help you to provide an excellent chat service. Through UI components and managed services that can be combined on platforms with various features, it internally manages a wide range of complicated operational issues.
List of features
Message
Message delivery per month
Unlimited
Message storage capacity
Unlimited
Media file support
A feature to send image and video
Group notifications, marketing messages
A feature to send admin messages to multiple channels
Chat channel
Public Chat
Up to 200,000 concurrent users can chat freely.
Group chat
1:N group chat of up to 1000 concurrent users
Profile
Profile picture registration and management
Invitation feature
A feature to invite users
Manage channel
Storage of chat space and user list
Block feature
Stop channel
Suspension of specific channels
Suspension of users
Suspension of specific user and its reason
Muting user
Muting specific user
User login block feature
A feature to block IP or ID
Spam blocking
Blocking of spam messages
Notifications
Push notifications
User, channel push notifications (linked to SENS)
Display of the number of unread messages
Feature that checks the number of unread messages
Check reader status
Read, unread check feature, reader list
Display of on/offline users
A feature to check the login status of users
Additional features
UI Kit
Java, iOS, and AOS UI kits provided
Automatic translation of real-time chats
Linkage with Ncloud Papago
Friend list
Friend list, friend addition, friend request
Chat report feature
Report feature for specific chats
Chatbot interface
CLOVA ChatBot linkage (planned in the second half of the year)
Dashboard
Basic statistics
Statistics for active users, DAU, MAU, currently logged-in users, and messages
Channel message management
Creation and control of channels
User status management
User list and user control
Security management tools and filter management
IP, access security, banned words, channel suspension
Event log
Storage, search, and download of messages up to 6 months
Channel admin settings
Channel admin configuration and management
Supported environments
SDK & API
IOS, AOS, Javascript, Server-side Platform APIs
Separate technical support channel
Technical support through a separate channel
Pricing information
Provide practical service configurations and pay-as-you-go pricing by the hour
Usage fee
When you create a project, it is created as a free project, and you will receive a free one-month period. There is a cost for a paid conversion.
Type | Billing section | Billing standard | Fee | Note |
|---|---|---|---|---|
Basic fee for paid service | 50,000 MAU or lower | Monthly | - | 10,000 CCU provided by default |
(VAT Excluded)
Ncloud Chat is available for free for 30 days for the first project created.
Fees are charged based on the number of days used.
E.g., if used from 22 May to 30 may – 10 days * - = -
MAU stands for Monthly Active (unique) User, and when the same user accesses the service 100 times in a month, it's counted as 1 MAU.
CCU stands for Concurrent User, and is counted as the number of active users who are connected to the chat channel at the same time.
Ncloud Chat Fee
Type | Billing section | Billing standard | Fee | Remarks |
|---|---|---|---|---|
Extra MAU | Less than 200,000 | MAU | - | 20% CCU of MAU as standard |
Extra MAU | More than 200,000 | MAU | 20% CCU of MAU as standard | |
Extra CCU | Built-in CCU Exceeded | CCU | - | Average monthly additional CCU billing |
(VAT Excluded)
Additional fees apply if the used MAU or CCU exceeds the amount included in the basic fee.
Pricing examples
For a customer who used 7000 MAU and 650 CCU (exceeding the included amount by 2000 MAU and 50 CCU)
- + (2,000MAU * -) + (50 * -) = -
Linked products pricing
Classification | Billing section | Fee | Note |
|---|---|---|---|
Linked products | Pay-as-you-go | Optional linked product, charged additionally | |
Pay-as-you-go | Optional linked product, charged additionally | ||
Pay-as-you-go | Optional linked product, charged additionally |
For the Ncloud Chat service, if you use additional linked services such as Object Storage and Papago, additional costs may be incurred for these products.